FAQ
Whether you’re curious about our web hosting plans, technical specifications, or need assistance with account management, you’ll find answers to frequently asked questions here.
Popular Questions
If you don’t find what you’re looking for, feel free to reach out to our support team for personalised assistance.
Australian web hosting offers faster loading times for visitors in Australia, which can improve user experience. It also helps with local SEO, ensuring your website ranks better on Australian search engines.
Hosting locally ensures compliance with Australian data protection laws and allows for better support in your time zone. Providers also understand local business and legal needs, contributing to smoother operations.
Additionally, local hosting can offer more reliability and connectivity, reducing the risk of global network issues affecting your website. Lastly, it provides networking opportunities within the local tech community, fostering collaborations and growth opportunities.
A web host is someone who makes it possible for everyone in the world to see your website. They give your website a home on their servers, making sure your site is connected to the internet 24/7. They ensure that when someone types your domain name into a web browser, they find your website.
Most of our customers are hosted on our Premium shared hosting servers. These are Linux Servers running cPanel. However we are not limited to this – we can pretty much create whatever hosting environment you might need.
We offer email and phone support to our customers. We do not use any overseas call centers for our support.
All our shared hosting accounts are backed up regularly. We also maintain offsite disaster recovery backups. Customers can access their backups via their cPanel login or if you prefer we can manage restorations for you.
Shared Hosting is when your website is hosted on a server along with many other clients. This makes this form of hosting more affordable, and with our setup the performance is very good.
VPS Hosting means you have your own dedicated Virtual Server just for your website. This gives you the flexibility to configure the hosting how you would like it. Resources on the hardware are also dedicated to just your VPS so the performance is even better. VPS hosting has the advantage of being very scalable. We can increase CPU, RAM and Storage on your VPS very quickly and easily as required.
Dedicated Server Hosting is where we host your website on dedicated hardware. None of the resources are shared with any other users and you have full access to all of the CPU, RAM and storage installed on that server.
Yes we do!
All hosting comes with limits. We do set bandwidth limits on our hosting but do not rigidly enforce them. We prefer to see an average higher usage on your account before we contact you to upgrade. By not setting a hard limit on the server you are assured that your site will not go offline if you breach the limit set in your hosting account.
Storage limits are applied, however we will normally become aware that you are running out of space well before the limit is reached and we will contact you to come to a solution.
We take security seriously and as such have several mechanisms in place to help protect your websites and our servers. All our shared hosting servers use Cloud Linux to effectively partition customers hosting accounts so that Cross Site hacks cannot work. Cloud Linux also allows us to restrict server resources on a per client basis, preventing one website from using up too many resources and affecting other customers.
We also employ Imunify360 security software on our Shared servers. Imunify360 incorporates a firewall, anti-virus and WAF (Web Application Firewall) and is an essential part of our server security.
We are happy to provide guidance for web and email migrations. Alternatively we can discuss performing the migration for you.
We currently have three types of email hosting available to clients. We have POP3/IMAP hosting included with our hosting accounts, Cloud Email on our Kerio Connect server, and we are now offering M365 email.
Most of the websites we host are built using PHP and we can support many versions of PHP. If you have a website built in another language we are happy to work with you to create a compatible hosting solution.
Our Shared Hosting uses the cPanel control panel. All customers can have access to this powerful tool to manage their hosting account. We can also assist with the setup and administration of your hosting account.
If we notice a sudden increase of traffic to your website we will first investigate to see if the traffic looks legitimate, then we would contact you to discuss what is happening and any solutions that are available.